FAQ

Quick Answers to Get You Started

Q: What do I need to bring to my consultation appointment? 

A: Please bring your X-ray, referral note from your dentist, dental insurance information, and preferred method of payment (Visa, MasterCard, direct debit, or cash).

Q: Do I need a referral?

A: ​No. However, we recommend that you consult with your dentist, who can submit a referral on your behalf.

Q: What do I need to bring to my surgical appointment? 

A: ​You will be given all the pertinent details at your consultation appointment. Most importantly, you will need a responsible person to escort you home.

Q: Do you bill insurance directly? 

A: No. Patients are directly responsible to our office for the payment of their account. We will be pleased to complete an insurance form for submission to your insurance company for your reimbursement. Please be aware that insurance companies will not pay 100% of fees charged, including the IV sedation fees. Reimbursements vary considerably from plan to plan and most insurance companies use the General Practitioners basic standard fees, rather then Oral and Maxillofacial Surgeons Specialty fees. All fees will be due at the time of treatment.

Q: How do I pay?

A: We accept full payment of services at the time they are rendered. We accept Visa, MasterCard, debit, and cash; we do not accept personal or company cheques.

Q: Do I need to submit documentation to my insurance plan on my own?

A: No, we will do all the paperwork for you so you can receive a timely refund for the services you have paid for.

Q: Can you put me to sleep for my procedure?

A: Yes. We are happy to offer IV sedation for a more comfortable and relaxing experience.

Q: Can I work the day after being treated?

A: Typically, yes. In some cases a day of rest helps facilitate a speedy recovery. Our surgical team will advise you based on your procedure needs.

Q: What should I expect after surgery?

A: We will review your post-operative expectations with you or your designated guardian during your consultation and then again after your procedure.

Q: Is there a surgeon on call after hours?

A: Yes, we have 24-hour emergency service with an on-call surgeon, who will do his best to respond within two to four hours. Simply call one of the office lines and the answering service will alert the on-call surgeon. Please explain the nature of your emergency to the operator and leave your name, phone number, date of surgery, and the name of the surgeon who treated you.

Q: How do I contact the office?

A: The best way to reach us is to phone directly to the office location of your choice. Alternatively, you can email your preferred location: 
Vancouver: 604.688.7781 – vancouver@westcoastoralsurgery.ca  
Port Coquitlam: 604.464.6833 – portcoquitlam@westcoastoralsurgery.ca
North Vancouver: 604.416.2670 – northvancouver@westcoastoralsurgery.ca 

Q: Do you have parking?

A: Yes. All three of our locations have available pay parking.

Q: What does DAANCE Certified mean?

A: It means the individual had passed The Dental Anesthesia Assistant National Certification Examination.

Ready for your appointment?

We provide expert consultations, treatment, and follow-up appointments at our three clinic locations. Come and visit!

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